FAQ

Frequently asked questions

How do I place an Order?


On the homepage, there will be a button to the downloadable WORK ORDER that you MUST print out and send with your frame or parts. This is critical for C4 to have because we deal with hundreds of frames per month and it helps us keep track. Ensure this is in your box when you ship. We recommend bikeflights.com or shipbikes.com




Payment and Shipping?


Return shipping is usually under $25 for frame sets within the US, or actual shipping outside the US. Any projects left over 90 days will incur storage fees of $20 a month from original invoice date. Turnaround is usually 1 week to 2 weeks on in stock colors. All of these items will be discussed prior to you shipping your item to us.




Payment Options


PayPal is the preferred method. If you use anything other than this, please email me directly & I will work with you to get the details straight to ensure a smooth transaction.




Returns/Refunds & Re-Do's


Quality and service is number one with C4. This is a one on one conversation with C4 directly. Any problems identified during the process of powdering your frame or after the job is done, please call or email and we will get this straight. We pride ourselves on being the best, so we will ensure a quality product EVERY time.




What Color Codes do you use?


The majority of the colors we use are manufactured for us to match NOS samples.




Do you do anodizing?


No we do not, although we have many candy colors that resemble the original anodized look.




What’s the best way to ship my bike?


We recommend bikeflights.com or shipbikes.com




Do you powder coat hardware?


It’s often more cost effective to replace and best to not send.